COVID-19 Updates

March 24th, 2020

As the news around the Coronavirus continues to evolve, we are doing our best to put our employees and their families first so that they can continue to provide the service you have come to expect from the OceanPoint team.

As of Tuesday, March 24, our office hours will be changing to 9 am – 4 pm.

As you can imagine, many of our employees are now faced with additional family responsibilities, including daycare, schooling from home, or tending to the needs of a parent. This shorter workday will alleviate some of the additional stress that they are experiencing. We will continue to monitor this and announce further changes as they may be needed.

With very few exceptions, the service and sales teams are now working from home, and all offices remain closed to the public without a prior appointment.

I would encourage you to visit this website for:

If you are ever in doubt about who to reach out to, please call (401) 847-5200 or email us at, and we will be sure your inquiry is directed to the right person.

Many questions are coming in regarding claim reporting, business closings, and payment accommodations. These are best handled by having a one on one conversation with your account manager or salesperson. We encourage you to contact us to receive the guidance that you need.

In a time filled with a great deal of uncertainty, we remain open for business and available to address your concerns.

Thank you for the trust you have placed in the OceanPoint team to service your insurance needs.

Doug Mayhew

March 17th, 2020

Like many of you, we have been following the recent developments in an attempt to determine the best course of action to provide both service, as well as safety, to our employees, families and valued clients.

Rest assured we are still open for business albeit with quite a different look than last week at this time. Our 4 office locations remain staffed to handle your inquiries while roughly half of our team will be working remotely. We are available to be reached by phone or email during normal business hours.

Effective Wednesday, March 18th all of our offices will be closed to the public except by appointment. This is being done out of an abundance of caution for our clients and our employees.

During this time of social distancing I would encourage you to reach out by phone or email and to refer to our website for valuable contact, billing and claim information. Most insurers allow for making payments online or over the phone and our team would be happy to assist you with this. Also available on the website is useful information regarding the direct reporting of claims.

Our goal is to try to make your experience as seamless as possible during this very difficult time. I would expect future updates as this continues to unfold.

Thank you for the trust you have placed in the OceanPoint team to service your insurance needs.

Doug Mayhew