COVID-19 Updates
June 28th, 2021
As of today, all office locations are open and staffed to handle incoming clients. Office hours are 9-4, and masks are only required if you have not been fully vaccinated. Most employees are still working remotely and rotating into the office, so if a client wants to meet with a particular account manager in the office, they should be sure to check directly with that person to schedule a convenient time when they will be in the office.
Thank you for the trust you have placed in the OceanPoint team to serve your insurance needs
Sincerely,
Doug Mayhew
President
Feb 23rd, 2021
It has now been almost a year since the pandemic forced our hand on converting to a remote workforce. As of the writing of this update we continue to maintain this working environment with roughly 75% of our team at home servicing our clients. With the understanding that we will have a long-term hybrid ‘work from home’ model into the future we have invested in a new phone system and technology enhancements that will support this for years to come.
Our office doors remain closed to continue to support and protect those essential employees working in our offices. As you can imagine, their safety remains a top priority for us. We are certainly available to meet in person with you and simply ask that an appointment be scheduled in advance.
We are cautiously optimistic that will be able to return to ‘normal’ over the next several months and will continue to provide you with updates as things change.
If you are ever in doubt about who to reach out to, please call (401) 847-5200 or email us at info@oceanpointins.com and we will be sure your inquiry is directed to the right person.
Thank you for the trust you have placed in the OceanPoint team to serve your insurance needs
Sincerely,
Doug Mayhew
President
Sep 16th, 2020
“Keeping apart and staying together” was a term we came up with early on during the pandemic. It’s a great phrase to describe the working environment we have been in for the past 6 months.
Despite the separation, our employees continue to work effectively together to provide timely insurance assistance and advice that you have come to expect. I look forward to the day when this is in our rearview mirror, and we can be together again, but we will continue to do our best to exceed your expectations. Employee safety remains a top priority, and we will continue to do all that is necessary to ensure a safe workplace. The main phone lines will continue to operate with slightly reduced hours of 9 am to 4 pm, but the remainder of our team continues to work remotely and are back to regular hours.
Payments and transactions that can be efficiently conducted via phone or email; we urge you to do so. We remain closed to the public, but if you need to meet with someone in person, please call us, and we will accommodate your request.
For claims and billing information, ‘click here.’
If you are ever in doubt about who to reach out to, please call (401) 847-5200 or email us at info@oceanpointins.com, and we will be sure your inquiry is directed to the right person.
In a time filled with a great deal of uncertainty, we remain open for business and are available to address your concerns.
Thank you for the trust you have placed in the OceanPoint team to serve your insurance needs.
Sincerely,
Doug Mayhew
President
June 24th, 2020
It is hard to believe that 90 days have passed since we switched to a remote workforce and closed our office doors to the public to stay safe and flatten the curve. Over this period-of-time, we have certainly learned that we are a formidable team working remotely despite being distanced from each other and you, our clients.
Earlier this week, some employees returned to work in our office locations, either on a full-time basis or rotating schedule. Their safety is our top priority, and we will continue to do all that is necessary to ensure a safe workplace. The main phone lines will continue to operate with slightly reduced hours of 9 am to 4 pm, but the remainder of our team continues to work remotely and are back to regular hours.
Payments and transactions that can be efficiently conducted via phone or email; we urge you to do so. We remain closed to the public, but if you need to meet with someone in person, please call us, and we will accommodate your request.
For claims and billing information, ‘click here.’
If you are ever in doubt about who to reach out to, please call (401) 847-5200 or email us at info@oceanpointins.com, and we will be sure your inquiry is directed to the right person.
In a time filled with a great deal of uncertainty, we remain open for business and are available to address your concerns.
Thank you for the trust you have placed in the OceanPoint team to serve your insurance needs.
Sincerely,
Doug Mayhew
President
April 22nd, 2020
It has now been over 30 days since we made the decision to close our doors to the public to protect our employees and customers and to support the efforts being made to flatten the curve. I’m incredibly proud of our team and how quickly they were able to transition to a remote workforce by the next day. Admittedly there have been a few challenges behind the scenes, but I feel confident that you are getting the prompt service you deserve. We will continue to operate with slightly reduced hours of 9 am to 4 pm to allow our employees some extra time to address homeschooling and daycare demands. If you do need to interact with someone in person, we can try to work with you on a safe solution.
I’m pleased to say that most insurers are offering very flexible payment accommodations as well as delays on non-payment cancellations. In addition, all of our personal auto insurers have announced premium credits for April and May that will be returned to policyholders once approved by state regulators. You will receive direct notification from your insurer on this and more can be found on your insurer’s website.
The position on potential claims regarding business interruption is quite simple. For many reasons, coverage for COVID-19 related loss is unlikely, however, if your business has suffered a loss of income due to the pandemic we do recommend that a claim be filed with your insurer so the details can be reviewed by the insurer and a determination can be made as to whether or not coverage is provided. Please contact your agent or account manager to discuss this matter if you have not done so already.
I would encourage you to visit our website at www.oceanpointins.com for continuing updates as well as valuable claims and billing information. If you are ever in doubt about who to reach out to, please call (401) 847-5200 or email us at info@oceanpointins.com, and we will be sure your inquiry is directed to the right person.
In a time filled with a great deal of uncertainty, we remain open for business and available to address your concerns.
Thank you for the trust you have placed in the OceanPoint team to service your insurance needs.
Doug Mayhew
President/CEO
April 16th, 2020
For Our Workers Compensation Clients:
In the constantly evolving landscape of the business community during the Covid19 pandemic, we at
OceanPoint Insurance are working diligently to keep you informed during these challenging times. Please see the listing below that may have an impact on your Workers Compensation Policy.
Recommendations & Advisory regarding
Employee Payroll records and Workers Compensation Insurance
- Physically document your payroll records to add an “inactive” payroll classification for those employees you are keeping on your payroll but are not actually working. Assign that “inactive” code to the specific employee(s) and their payroll. If you have a payroll service, contact them and they can set up this new code for you.
- Please be advised any reductions due to the above “inactive” class (paid but not working) will be reflected in your annual audit, if applicable. At time of audit you will be required to supply documentation showing the “inactive” employees payroll segregated from all other payroll classifications being used on your policy.
If you have any questions or concerns regarding this change, please contact our office.
Thank you for choosing OceanPoint Insurance Agency. We value your business and look forward to serving your insurance needs.
Sincerely,
Your OceanPoint Insurance Team
401-847-5200
March 24th, 2020
As the news around the Coronavirus continues to evolve, we are doing our best to put our employees and their families first so that they can continue to provide the service you have come to expect from the OceanPoint team.
As of Tuesday, March 24, our office hours will be changing to 9 am – 4 pm.
As you can imagine, many of our employees are now faced with additional family responsibilities, including daycare, schooling from home, or tending to the needs of a parent. This shorter workday will alleviate some of the additional stress that they are experiencing. We will continue to monitor this and announce further changes as they may be needed.
With very few exceptions, the service and sales teams are now working from home, and all offices remain closed to the public without a prior appointment.
I would encourage you to visit this website for:
- Continuing COVID-19 updates
- Valuable claims and billing information
- Employee directory, which contains direct phone numbers and email addresses for all employees.
If you are ever in doubt about who to reach out to, please call (401) 847-5200 or email us at info@oceanpointins.com, and we will be sure your inquiry is directed to the right person.
Many questions are coming in regarding claim reporting, business closings, and payment accommodations. These are best handled by having a one on one conversation with your account manager or salesperson. We encourage you to contact us to receive the guidance that you need.
In a time filled with a great deal of uncertainty, we remain open for business and available to address your concerns.
Thank you for the trust you have placed in the OceanPoint team to service your insurance needs.
Doug Mayhew
President/CEO
March 17th, 2020
Like many of you, we have been following the recent developments in an attempt to determine the best course of action to provide both service, as well as safety, to our employees, families and valued clients.
Rest assured we are still open for business albeit with quite a different look than last week at this time. Our 4 office locations remain staffed to handle your inquiries while roughly half of our team will be working remotely. We are available to be reached by phone or email during normal business hours.
Effective Wednesday, March 18th all of our offices will be closed to the public except by appointment. This is being done out of an abundance of caution for our clients and our employees.
During this time of social distancing I would encourage you to reach out by phone or email and to refer to our website www.oceanpointins.com for valuable contact, billing and claim information. Most insurers allow for making payments online or over the phone and our team would be happy to assist you with this. Also available on the website is useful information regarding the direct reporting of claims.
Our goal is to try to make your experience as seamless as possible during this very difficult time. I would expect future updates as this continues to unfold.
Thank you for the trust you have placed in the OceanPoint team to service your insurance needs.
Doug Mayhew
President/CEO
